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Customer Help

Our candy team is always here to help

Need support?

Whether you have a complaint, or missing some stock from a recent order, we’re here to help. Fill out the form below and a senior member of staff will revert back to you within 48 hours.

To help us resolve your complaint quicker, please upload an image of your issue when possible. e.g damaged stock
Click or drag files to this area to upload. You can upload up to 4 files.

Frequently Asked Questions

Common purchase queries answered

Orders and Shipping

Please see our terms and conditions or contact us on 020 3355 9605 (Mon-Fri 09:30-17.00) or
email [email protected]

You can change your shipping and billing address on your account dashboard, then ‘Addresses’

You will receive order emails from our system when the status has changed. But if you have any questions, you can call us on 020 3355 9605 (Mon-Fri 09:30-17.00) or
email [email protected]

You can call us on 020 3355 9605 (Mon-Fri 09:30-17.00) or
email [email protected]

We recommend you call us on 020 3355 9605 (Mon-Fri 09:30-17.00) or
email [email protected] as well as updating your address on your account dashboard

If you need to swap an item

Returns and Exchanges

Please see our terms and conditions or contact us on 020 3355 9605 (Mon-Fri 10:00-17.00) or
email [email protected]

If you recieve any incorrect items within your order, or if your order is incorrect. Please email us, ensuring you provide your order number and the incorrect items you received.

If your products are delivered and appear damaged, we require you to notify us within 24 hours of receiving the order. We will need your order number, photographic evidence and a list of the damaged items.

If you would like to cancel an order or change it, please contact us as soon as possible on 020 3355 9605 (Mon-Fri 10:00-17.00) or
email [email protected]

If you would like to pre-order any products, please contact us on 020 3355 9605 (Mon-Fri 10:00-17.00) or
email [email protected]