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Cancellation Policy

Any orders may be cancelled before they are dispatched. A full refund will be issued in this case.

If you wish to cancel an order that has been dispatched but not yet received the following applies;

If it is a parcel, you will need to wait and accept delivery and return the order to us as instructed below in the Returns section. A refund will be issued less the original reasonable delivery costs and an administration fee of £50.

If it is a pallet, you may refuse delivery. A refund will be issued less the actual delivery cost of the pallet on a round trip from us to you and back and an administration fee of £50.

Pre-Order Cancellations

The Kandy King ltd reserves the right to cancel any pre-order transaction that may not have arrived on time due to delays outside our control. 

In the event of a pre-order cancellation, customers will receive a full refund for the amount paid.

Prices are liable to change at any time, but changes will not affect orders placed that you have already paid for or where you have already checked out and completed the payment. 

All pre-orders are excluding delivery. Delivery for pre-orders will be calculated in addition.